Roobet Privacy Policy

1. Introduction

This Privacy Policy describes how Roobet ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who use the Roobet website and mobile application, accessible at roobet.ad.

We take privacy seriously and are committed to being transparent about how your information is used. This policy is written in plain English so that every player – whether you are in Karachi, Lahore, Islamabad, or anywhere else in Pakistan – can clearly understand what data we hold and why.

By registering an account or using any part of the Roobet platform, you acknowledge that you have read this Privacy Policy and agree to the data practices described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

2. Data We Collect

Roobet collects personal information in two broad categories: information you provide directly, and information that is generated automatically when you use the platform.

Information You Provide

• Registration details: Full name, date of birth, email address, and a password you choose at sign-up.
• Identity verification: Government-issued ID documents, selfies, or proof of address when required for KYC (Know Your Customer) verification.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account or card details used for PKR deposits and withdrawals. Full payment credentials are handled by certified processors, not stored by Roobet directly.
• Communications: Messages you send to support via live chat or email, including the content and timestamp of those conversations.
• Preferences: Communication opt-ins, responsible gaming limit settings, and any other preferences you configure in your account.

Automatically Collected Information

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, features used, bets placed, games played, session duration, and navigation paths within the platform.
• Transaction logs: A full record of deposits, withdrawals, bonuses claimed, bets placed, and outcomes – this is the platform's definitive record for dispute resolution.
• Cookies and similar technologies: Session tokens, preference cookies, and analytics identifiers. See Section 7 for full details.

3. How We Collect Your Data

Data is collected through the following channels:

• Registration and account forms: Information you type in when creating or updating your account.
• Deposit and withdrawal flows: Payment details entered when making a PKR transaction via JazzCash, Easypaisa, Raast, bank transfer, or cards.
• Identity verification uploads: Documents you submit when completing the KYC verification process.
• Support interactions: Conversations initiated through live chat or email correspondence with the support team.
• Platform activity: Automatically recorded as you browse, bet, play games, or use any feature of the platform.
• Third-party processors: Payment and fraud-prevention service providers may share relevant data points with us as part of processing a transaction or verifying your identity.

We do not collect personal information from social media profiles or third-party data brokers without your explicit consent.

4. Why We Use Your Data

The table below sets out the main purposes for which Roobet processes your personal information and the basis for doing so.

We will not use your personal information for any purpose that is materially different from those listed above without notifying you and, where required, obtaining your consent first.

5. Sharing Your Data

Roobet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Payment processors: PKR transaction data is shared with certified payment service providers (including those facilitating JazzCash, Easypaisa, Raast, and bank transfer payments) solely for the purpose of processing your deposit or withdrawal.
• Identity verification providers: KYC document data may be shared with specialist identity verification services to confirm your identity and age during the verification process.
• Fraud prevention services: Technical data such as IP addresses, device fingerprints, and transaction patterns may be shared with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand how the platform performs. This data cannot be used to identify you individually.
• Legal and regulatory requirements: We may be required to disclose your personal information to law enforcement or regulatory bodies in response to a lawful request. We will only do so to the extent required by applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, your personal information may be transferred as part of that transaction. You will be notified if such a transfer affects how your data is processed.

All third parties who receive your data are required to handle it securely and only for the specific purpose for which it was shared. They are not permitted to use it for their own purposes.

6. Payment Information

All financial transactions on Roobet are denominated in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer, debit or credit card, or a mobile wallet, your payment details are transmitted directly to our certified payment processing partners over an encrypted connection.

Roobet does not store full card numbers, CVV codes, or complete mobile wallet credentials on its own servers. What we do retain is a transaction reference, the payment method type, the last four digits of a card or mobile number (for display purposes), and the amount and timestamp of each transaction. This limited record is what appears in your account transaction history.

If a payment fails or is reversed by your bank or payment provider, Roobet will not credit the deposit and cannot be held responsible for any fees your provider charges in connection with that reversal. If you believe a payment has been processed incorrectly, contact support with your transaction reference and we will investigate promptly.

7. Cookies

Roobet uses cookies and similar browser-based technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of what each type does:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference, and maintain the integrity of your session. You cannot opt out of these without effectively opting out of using the platform.
• Functional cookies: These remember your preferences – for example your preferred deposit method display or notification settings – so you do not have to reset them every time you log in.
• Analytics cookies: These help us understand which features players use most, where errors occur, and how navigation flows work in practice. The data is aggregated and anonymised. We use this to prioritise platform improvements.
• Security cookies: These help detect and prevent fraudulent sessions, account takeovers, and automated bot activity on the platform.

Non-essential cookies (functional and analytics) can be managed through your browser settings. Most modern browsers allow you to block or delete cookies. Doing so may affect some features of the platform but will not prevent you from using core functions such as placing bets or making deposits.

Roobet does not use cookies to serve third-party advertising or to track your activity on other websites outside of roobet.ad.

8. Data Security

Protecting your personal information from unauthorised access, loss, or misuse is a priority. Roobet applies the following technical and organisational security measures:

• All data in transit between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest – including identity documents and payment references – is stored with encryption.
• Access to personal data within the platform is restricted on a need-to-know basis. Support agents see only the information relevant to resolving your query.
• Account passwords are stored as hashed values. Roobet staff cannot view your password in plain text and will never ask you for it.
• Two-factor authentication (2FA) is available for player accounts and is strongly encouraged. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised.
• Our systems are monitored continuously for unusual activity patterns that may indicate a security incident.

Despite these measures, no internet-based system can guarantee absolute security. If you become aware of any unauthorised access to your Roobet account or suspect that your login credentials have been compromised, contact support immediately so we can secure your account.

9. How Long We Keep Your Data

Roobet retains personal information for as long as your account is active and for a period after closure as required by our operational and legal obligations. The general retention guidelines are as follows:

• Account and identity data: Retained for the lifetime of your account and for a defined period after account closure. Identity verification records may be kept longer to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Deposit, withdrawal, and betting history is retained for the full account lifetime and for a period post-closure to support dispute resolution and financial record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for a defined period to allow us to reference prior conversations when resolving future queries.
• Analytics data: Aggregated and anonymised usage data does not identify individual players and may be retained indefinitely for platform improvement purposes.
• Marketing preferences: Opt-in records are retained for as long as you hold an account and for a short period after closure to confirm the basis on which communications were sent.

When data is no longer required and there is no legal obligation to retain it, it is securely deleted or anonymised so it can no longer be linked back to you.

10. Your Rights Over Your Data

You have the following rights in relation to the personal information Roobet holds about you. To exercise any of these rights, contact our support team via live chat or email.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any information we hold is inaccurate or out of date, you have the right to ask us to correct it. You can update many details directly from within your account settings.
• Right to deletion: You may request that we delete your personal data. This right is subject to any legal obligations that require us to retain certain records for a defined period. We will explain clearly if any data must be retained and why.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances – for example while a correction request is being reviewed.
• Right to object to marketing: You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect communications that are essential to running your account.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format where technically feasible.

11. Minors

Roobet is strictly an adult platform. The minimum age to register and use the platform is 18 years. We do not knowingly collect personal information from individuals under the age of 18.

Age verification is carried out as part of the registration and KYC process. If we discover that an account has been registered by a person under 18, the account will be closed immediately, any deposited funds will be returned to the payment source, and all associated personal data will be deleted from our records.

If you believe a minor has registered or attempted to register on Roobet using false information, please contact support immediately so we can investigate and take appropriate action.

12. Policy Updates

Roobet may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or to remain current with applicable laws and industry standards. When we make changes, the revised policy will be published on this page with an updated "last updated" date at the top.

For significant changes that materially affect your rights or how your data is processed, we will make reasonable efforts to notify you directly – for example through an in-platform notice or an email to your registered address – before the changes take effect.

Continued use of the Roobet platform after a policy update constitutes your acceptance of the revised version. If you do not agree with any changes, you may close your account and request deletion of your data in accordance with Section 10.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please get in touch with the Roobet team using one of the following methods:

• Live chat: Available 24/7 directly within the platform. This is the fastest way to get a response.
• Email: [email protected] — responses within 1–2 business days for standard queries and within 3 business days for data rights requests.

For general platform questions, our FAQ page covers the most common topics including account setup, deposits, withdrawals, bonuses, and responsible gaming tools.